FAQs
How do I create an account?
  • Go to the store URL:
  • Type your information in each field.
  • Click “Save.”
How do I place my order?
  • After browsing or searching the site, add the items you'd like to purchase to your cart.
  • Click on the “Cart” button or select go to shopping cart after adding an item to start the checkout process.
  • During the first step of checkout, confirm the items and quantities in your cart are correct, apply discount code, if applicable and enter an in-hands date, if needed.
  • The second step of checkout will ask you to sign in if you aren't already.
  • Next use the dropdowns to enter your Delivery and Billing addresses or press the "Add a new address" button to enter a new address.
  • On the Shipping tab, select your shipping method from the available options.
  • On the Payment screen, confirm the details of your order and enter your payment method(s) at the bottom of the screen. Once complete, click the "Submit Order" button to submit your order!
How do I see my shopping cart?
Click on the “Shopping Cart” button in the upper right-hand corner of the screen.
How do I manage the addresses for shipping and billing?
  • You can do this by going to “My Account”, “My Address”, and then “Add a new address”.
  • If your billing and shipping addresses are different, they’ll both need to be entered.
  • You can also add them when placing an order. Go to “Select a Location” and then choose “Enter a Custom Location.”
What payment methods can I use?
You can use credit cards with a U.S. billing address (e.g., Visa, MasterCard, American Express). Your statement will list the charge as “The Sourcing Group”. Please note: All orders are subject to sales tax and a shipping fee.
How can I confirm that my order was placed?
You’ll get an order confirmation email immediately after you place your order. You can also check the status of your order by logging into your account under “Order History”.
What are the shipping fees?
Shipping is calculated based on weight of the item and shipping destination. Additional fees may be charged if an expedited shipping method is required. Those fees are based on FedEx rates at the time of the order.
How can I get my order expedited?
If you require faster shipping than that the standard 2–4 days, please email [email protected]. Expedited shipping at an additional charge may be available.
What if I need to make changes to my order?
All sales are final. But if you realize an error was made, email [email protected] and reference your order # in the subject line. The team will follow up within 24 hours to confirm if your requested change can be made.
When will I get my order?
For in-stock items, your order will be processed and shipped within 1-2 business days following your order confirmation. FedEx tracking will be provided once the shipment has been processed.
For on demand orders, there is a production period of 7–10 days following your order confirmation. FedEx tracking will be provided once the shipment has been processed.
My question wasn’t in the FAQs. Who should I contact?
Email [email protected] for any additional questions or concerns.
How can I contact Customer Support?
You can contact The Sourcing Group at any time via email at [email protected].
Business hours are Monday through Friday 7AM–4PM (PST) excluding national holidays.
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